SHIPPING AND DELIVERY

Where do we ship to?

We would love to ship our products to all corners of the world, but nowadays we only ship to Spain (except Canary Islands, Ceuta and Melilla).

*Shipments to Canary Islands and outside the mainland Spain, consult our conditions by sending an email to info@gsurban.com.

Estimated arrival time

We won't bore you with different shipping options so you can save money on freight. We make it easy for you: you choose, you buy and you receive the product at home within 48-72 hours. And all this for FREE.

Easy, simple and almost free!

However, if you still need us to send it to you as soon as possible you can choose our express delivery and we will be at home in 24-48 hours for only 3€.

Once confirmed, your order will be ready to leave our warehouse within approximately 24 hours (Monday to Friday).

Please, make sure all your order details are correct to accelerate the delivery.

Spain (mainland Spain and Balear Islands)

2-3 working days shipping - FREE

Spain (mainland Spain)

1-2 express working days shipping - 3 €

Returns & exchanges

Why do we want to mislead? We trust too much in our product and that is the reason we do not usually process exchange request. That's why all returns are FREE.

But once you receive the product and you are not happy with it because you want to make a change for another colour or simply return it, please, write us at info@gsurban.com or contact us on our web form. We will be happy to describes the steps to be taken (delighted but very sad).

Caution! Please remember that you have 30 days since you receive the products to request a change or return. The product must be in perfect conditions and in its original packaging.

Once you have contacted us, we will indicate the return process and the steps to follow so a carrier will go to your home an agreed day. As soon as we receive your package, we process your request for change or for reimbursement with the corresponding amount and using the same form of payment of the purchase.

*If you want to change the model or the colour you must return the received item and make a new order through the website.

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